Posts Tagged ‘adobe’

I’ve recently been dealing with a problem with Adobe Acrobat Pro where the Adobe PDF Printer won’t install and work correctly. I’ve worked through a number of steps and have gotten the driver and printer to the point where it will install and print to any locally accessible location (not a network location).

Just like a bunch of others, installing Acrobat completed successfully and the program works, but the Adobe PDF printer isn’t available in other programs. I tried some of the standard steps, adding the printer manually, using the printUI.dll command line options, but I’d still get an error like Element not found

Reading the AdobePDF.inf file and finding that it required core printer driver {D20EA372-DD35-4950-9ED8-A6335AFE79F1} and finding that it was missing led me to track down missing or different items on a computer that was working. I gather that the Adobe items listed below would be delivered by the installation if the Core Printer drivers were correctly in place. I should note that some of the files copied in the first step were Adobe files, but some are PS* files. Here is a list of the files copied in that step

Mode LastWriteTime Length Name
—- ————- —— —-
-a— 23/09/2012 5:43 PM 66 ADGELP.INI
-a— 23/09/2012 5:43 PM 55432 AdobePdf.dll
-a— 23/09/2012 5:43 PM 26768 AdobePDFUI.dll
-a— 28/06/2015 9:50 AM 20292 ADPDF9.BPD
-a— 23/09/2012 5:43 PM 28058 ADPDF9.PPD
-a— 23/09/2012 5:43 PM 39048 ADREGP.DLL
-a— 23/09/2012 5:43 PM 1294472 ADUIGP.DLL
-a— 22/08/2013 10:31 PM 2899968 PrintConfig.dll
-a— 5/12/2014 3:01 PM 885248 PS5UI.DLL
-a— 19/06/2013 12:44 AM 26038 PSCRIPT.HLP
-a— 19/06/2013 1:09 AM 1062732 PSCRIPT.NTF
-a— 5/12/2014 3:01 PM 649216 PSCRIPT5.DLL
-a— 19/06/2013 1:09 AM 1293180 PSCRPTFE.NTF
-a— 19/06/2013 1:09 AM 5561 PS_SCHM.GDL

The steps I’ve undertaken to get a functional Adobe PDF printer created are:

1. Copied Adobe files from “C:\Windows\System32\spool\drivers\x64\3” on a working PC
2. Copied adobepdf.inf_amd64_8372a4bb5d1330af.cab from “C:\Windows\System32\spool\drivers\x64\PCC” on a working PC
3. Added registry keys in [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\PackageInstallation\Windows x64\CorePrinterDrivers\{D20EA372-DD35-4950-9ED8-A6335AFE79F1}]
4. Added registry keys in [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\Adobe PDF Converter]
5. I tried restarting the Print Spooler, but could only add the printer manually, not using the rundll32 printui.dll,printUIEntry commands
6. Added the registry keys in [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Adobe PDF]
7. Restarted print spooler

The two main things I’m not sure about are why the Core Print Drivers weren’t installed and functional and why a command like rundll32 printui.dll,printUIEntry /if /b “Adobe PDF” /f”C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf” /r “Documents/*.pdf” /m “Adobe PDF” didn’t work automatically.

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If you’re getting an error in Acrobat X like “Online Help content cannot be displayed. Verify you can launch your web browser and have access to the Internet.” but don’t like the less than acceptable solutions Adobe provides don’t lose hope, there is a workaround!

  1. Check if you have a file C:\Program Files\Common Files\Adobe\Help\en_US\acrobat\X\pro\using\helpmap.txt
  2. Check it isn’t empty
  3. Either way, make sure it has a line that looks like this (note that those gaps should be tabs except the spaces in “Home Page for Pro”:

AH_HOME WS76F8368A-2F01-421d-9437-06EEB1C68BA4.html Home home.xml Home Page for Pro

The helpmap.txt file that Acrobat X produced for me in 10.1 had a whole lot more than that, which you can see in the uploaded helpmap.txt.pdf file.

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Ah Adobe, those merchants of all things difficult. While investigating their CS5.5, a need to uninstall CS5 installations presented itself. Sounds simple enough right? Their new Adobe Application Manager Enterprise Edition generates an msi, I’ll just uninstall that. No, that doesn’t work.

Next thing is it turns out there’s another entry in the registry for what gets executed if you manually uninstalled it, something like this: C:\Program Files\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe –appletID=”DWA_UI” –appletVersion=”1.0″ –mode=”Uninstall” –mediaSignature=”{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}”

Maybe I can run that with some sort of silent switch… No that doesn’t work either.

What you need to do is go back to the original source for your CS5 install, into the Adobe CS5\deploy folder and grab one of the uninstall-en xml files. In my case, I grabbed the uninstall-en_GB.xml.  Then you’ll still actually need to use a different Setup.exe for the uninstall, you’ll want to use the one in the DWA folder, not the Core folder and finally you’ll end up with a command like:

“C:\Program Files\Common Files\Adobe\OOBE\PDApp\DWA\Setup.exe” –mode=Silent –deploymentFile=”%PATH%\uninstall-en_GB.xml”

and you can replace %PATH% with the location of this xml file.

And keep swearing at Adobe…

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